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GETTING STARTED
What is Sapa TV?
Sapa TV is a Live TV & VOD app, available for
Android devices, with more than 80,000 movies &
series and 110 channels, including the best in sport,
news, and entertainment.
The app is compatible with:
- Android TV BOX.
- Android smartphones.
- FireTV/MI TV Stick.
- Android TV – Models: Haier, JVC, Semp, Sony and TCL.
- Chromecast 4 – With integrated Android TV.
How do I download and install Sapa TV?
To get started with Sapa TV, follow the
installation process outlined below, which works
for TV box and
Smart TV Android/TV Stick Android devices:
TV Box:
-
Access the Download Link: Please access the following link directly on your TV box’s internet browser:https://sapatv.net
-
Download Will Begin: Once you access the link, the download of our app will start immediately. Please be patient while the download completes; this may take a few moments depending on your internet speed.
-
Locate the APK File: After the download is complete, you can find the APK file in your device’s “Downloads” folder.
-
Install the App: To install the app, navigate to your “Downloads” folder and run the APK file. Your TV box should guide you through the installation process. If prompted, be sure to enable app installations from unknown sources in your device settings.
-
Enjoy Our App: Once the installation is complete, you’re all set to enjoy our app on your TV box!
Is there a free trial?
We offer a 7-day free trial,
so you can check out our app! To
qualify for the trial, you must:
-
Use an account that has never been used in our app before.
-
Log into the app using this account on a device that has never used a different account before.
You can sign up here:
https://sapatv.online/register
The tests are automatically
available via the device and
account, and can be performed once
per device/user.
How do I register/create a Sapa TV account?
You can register in two ways: with
an email or cell phone number,
within the application itself; or at
the Official Sapa TV website.
▪ To register with an email:
1. Enter your email address and click
on the “Send code” button.
2. Now access your account and copy the
4-digit code we sent to you (remember to
check your SPAM box too).
3. Return to the registration page and
paste the code in the “4-digit code”
field.
4. Create a password.
5. Read and accept the “ Terms of Use
and Privacy Policy”.
6. Click “ Submit”.
Ready! Welcome to the Sapa TV
family!
I´m having issues with the verification code
If you’re trying to recover your
password or create a new account on
our website using an e-mail, we advise
you to check your “Spam box”, after pressing “Send code” to
receive the verification code.
Usually, verification codes are
categorized as spam by the e-mail
provider.
Reminder: To create
an account or recover a password,
please visit our official website
www.sapatv.net
I forgot/I want to change my Sapa TV password
To recover your password, please follow
the following steps:
-
Access: https://sapatv.online/forgot-password
-
Select your account type (e-mail or phone).
-
Click “Send code” to receive a 4-digit verification code (in case your account is an e-mail, we suggest you check your e-mail spam box).
-
Place this 4-digit code in the indicated space and create a new password.
-
Please note that you can only reset your password; it is not possible to reset your login account.
How do I update the app?
App updates are performed
automatically. If a new
version becomes available, a
notification will appear on
the screen with a button to
allow or disallow
installation.
You can also check if there
is an update available for the
app by going to
Menu →
Info →
Check Update.
SUBSCRIPTION & PAYMENT
How do I buy a plan?
You can check our available plans and payment methods
on our website.
It is also possible to top up via
QR CODE directly in the app, by
accessing the “Recharge” option . Attention: for
purchases made via QR CODE, if you do
not have a registered account, your valid days will be
linked to your device.
*Important: we do not send monthly invoices to renew
plans, the document is issued by the user with each
purchase.
Are there any discount coupons?
We regret to inform you that discount coupons
are not yet activated on our website.
How do I make a payment?
Thank you for being interested in our
plans! To make a purchase, you have two
options:
-
Online Purchase: Visit our website www.sapatv.net and follow the simple steps to select and buy your desired plan.
-
Contact a Reseller: You can also contact our authorized resellers.
If you encounter any difficulties with
payment methods on our website, we
recommend contacting our authorized
reseller.
Which currency options are available for payment?
You have several options to pay for Sapa
TV, with different accepted
currencies:
-
NGN (Nigerian Naira): Payment can be made using Opay and bank transfer.
-
KES (Kenyan Shilling): Payment can be made using mobile money, specifically M-PESA.
-
USD (Dollar): You can make payments using Visa and Mastercard credit and debit cards.
I have already paid but it is not approved
If you made a payment with a card and
your account is still not active, we
kindly ask you to check if you are
logged into the correct account.
However, if you’ve made a payment
by card or cash, waited for the
specified number of days, and are
certain that you are logged into the
correct account but your
subscription remains inactive,
please send us proof of payment
along with a screenshot of the ‘My
Account’ menu. This will expedite
the resolution process and assist us
in promptly investigating and
resolving the issue.
*Important: Please note that
payments made to us with cash may
take up to 3 business days to be
approved, while payments made with
cards should be approved almost
immediately.
How do I activate my plan?
In case the plan hasn’t been
activated yet and you’ve already
logged in with the same account,
please send us:
-
Payment receipt / Order number.
-
Picture of the account logged in SapaTV app (“Profile” and “Subscription” menu).
Where can I find my recharge code?
If your plan was acquired through a
reseller and not directly on our
website, we suggest you contact them
for proper assistance.
On the other hand, if the plan was
purchased on our official website,
no activation code is needed. The
plan should be added directly to the
account used to register on our
website to acquire the plan. Please
log in with the account on the
app
and check your plan expiration
date.
Please make sure the account
showing on your payment receipt is
the same as the one logged in the
app. Example: If you acquire a plan
on the website using a phone number,
you must log in using a
phone number. And the same goes for
e-mail accounts.
I bought more than one plan on the same account, what now?
If you have an active plan
and top up again on the same
account, don’t worry, you
won’t lose your valid
days!
They will be added to the
new plan and their
expiration date will be
extended accordingly.
How do I renew my Sapa TV plan automatically on the card?
If you want the
subscription to be
automatically charged to
your credit card, after
choosing the plan, select
the payment method
“Credit/debit card”.
Fill in the information
and, before finalizing the
purchase, you will be given
the option to activate
“Automatic Renewal”.
How do I cancel auto-renewal?
If you want to cancel your
auto-renewal, you can do it by
following these steps:
-
Access our Membersite (on a desktop computer): https://sapatv.online/pricing-table
-
Log in using your SapaTV account.
-
Access the “My Account” tab.
-
Along with your plan information, you’ll find an option to cancel your subscription.
Can I use my Sapa TV plan on more than one device at the same time?
Yes, you can use
your account on a TV
+ Mobile device at
the same time.
TROUBLESHOOTING
The app is not working
Instabilities can occur for a variety of reasons
and it is often possible to resolve them very
simply!
If you are experiencing problems, please carry
out the procedures specified down below. In case
there is no improvement, we kindly ask you to
contact us via email:
[email protected]
and share with us further details.
1) Check if the network connection is stable and
restart your device/modem, disconnecting all
cables for a few minutes. If you use Wi-Fi, try
connecting a network cable to minimize
fluctuations.
2) Make sure you are using the latest version of
the app. If an update is necessary, you can
perform it either on our website, or within the
app by accessing “Menu” → “Info” → “Check
Update”.
3) Clean the cache and restart again after a few
minutes: “Settings” → “Applications” → “Sapa TV”→
“Clear Cache”.
-
IMPORTANT: remember to write down your access details (account or recharge code), as the app may request them again.
I´m having issues with my recharge code
If you encounter any issues while using a
recharge code, we recommend reaching out
directly to the reseller from whom you
purchased it. They will be best equipped to
assist you promptly.
Should you face any difficulties resolving
the matter with the reseller, please do not
hesitate to contact us again at
[email protected]
and we kindly request that you provide us with
the contact information of the reseller only
if they are unable to resolve the issue to
your satisfaction.
LET’S CONNECT!
How do I join the “Sapa TV User Family” WhatsApp group?
If you want to join the “Sapa TV User Family”
WhatsApp group, please click
Join our WhatsApp group
How do l get more latest streaming information?
Follow Streaming Safari - Nigeria & Kenya: Facebook
Do you want to become a reseller?
Thank you for your interest in becoming an
authorized reseller of our products. To initiate
the process, please contact [email protected]
and provide us with the following
information:
-
Country:
-
Contact Name:
-
Telephone:
-
Email:
Once we receive this information, someone from
our team will contact you shortly with further
details on the reseller program.
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